{"id":10828,"date":"2024-10-02T11:46:43","date_gmt":"2024-10-02T18:46:43","guid":{"rendered":"https:\/\/at.csudh.edu\/canvas\/?post_type=knowledgebase&p=10828"},"modified":"2024-10-03T12:56:25","modified_gmt":"2024-10-03T19:56:25","slug":"canvas-authentication-error","status":"publish","type":"knowledgebase","link":"https:\/\/at.csudh.edu\/canvas\/knowledge-base\/canvas-troubleshooting\/canvas-authentication-error\/","title":{"rendered":"CSUDH Authentication Service Error"},"content":{"rendered":"\n

Clear Your Browser Cache<\/h2>\n\n\n\n

If you see the message below when attempting to access Canvas<\/a>, please clear your browser cache<\/a> to resolve the issue. Alternatively, you can also try a different browser.<\/p>\n\n\n

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\"\"<\/figure>\n<\/div>\n\n\n
<\/div>\n\n\n\n

How to Clear Browser Cache for Chrome, Edge, Firefox, & Safari<\/h2>\n\n\n\n
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\"\"<\/figure>\n\n\n\n

Chrome<\/h3>\n<\/div>\n\n\n\n

To learn more about clearing your cache in Google Chrome, visit Google Support<\/a>.<\/p>\n\n\n\n

    \n
  1. In the Chrome browser toolbar, click the More<\/strong> menu icon.<\/li>\n\n\n\n
  2. Select the Clear browsing data<\/strong> link.<\/li>\n\n\n\n
  3. In the data drop-down menu, select the time range where you want to clear browsing data.<\/li>\n\n\n\n
  4. Select the Cookies and other site data<\/strong> and Cached images and files<\/strong> checkboxes.<\/li>\n\n\n\n
  5. Click the Clear<\/strong> data<\/strong> button.<\/li>\n<\/ol>\n\n\n\n

    Chrome – Clearing Canvas Cookies Only<\/h3>\n\n\n\n

    Chrome also offers users a way to delete cookies for a single website such as Canvas:<\/p>\n\n\n\n

      \n
    1. In the Chrome browser toolbar, click the More<\/strong> menu icon.<\/li>\n\n\n\n
    2. Click the Settings<\/strong> link.<\/li>\n\n\n\n
    3. Click the Privacy and security Third-party cookies <\/strong>option.<\/li>\n\n\n\n
    4. Click the See all site data and permissions<\/strong> link.<\/li>\n\n\n\n
    5. At the top right, search for instructure.com<\/strong> or the name of your institution’s URL.<\/li>\n\n\n\n
    6. To the right of the site name, click the Delete<\/strong> icon.<\/li>\n\n\n\n
    7. To confirm, click the Delete<\/strong> button.<\/li>\n<\/ol>\n\n\n\n
      \n\n\n\n
      \n
      \"\"<\/figure>\n\n\n\n

      Edge<\/h3>\n<\/div>\n\n\n\n

      To learn more about clearing your cache in Edge, visit Microsoft Support<\/a>.<\/p>\n\n\n\n

        \n
      1. In the Edge menu bar, click the Settings<\/strong> icon.<\/li>\n\n\n\n
      2. Select Privacy, Search and Services<\/strong> link.<\/li>\n\n\n\n
      3. Click the Choose What to Clear <\/strong>button.<\/li>\n\n\n\n
      4. Choose the types of data or files you want to remove. Select the Cookies and other site data <\/strong>and Cached images and files <\/strong>checkboxes.<\/li>\n\n\n\n
      5. Click the Clear Now <\/strong>button.<\/li>\n<\/ol>\n\n\n\n
        \n\n\n\n
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        \"\"<\/figure>\n\n\n\n

        Firefox<\/h3>\n<\/div>\n\n\n\n

        To learn more about clearing your cache in Firefox, visit Firefox Support<\/a>.<\/p>\n\n\n\n

          \n
        1. In the Firefox menu bar, click the Firefox menu<\/strong> icon.<\/li>\n\n\n\n
        2. Select the Settings<\/strong> link.<\/li>\n\n\n\n
        3. Click the Privacy & Security<\/strong> tab.<\/li>\n\n\n\n
        4. In the Cookies and Site Data<\/strong> section, click the Clear Data…<\/strong> button.<\/li>\n\n\n\n
        5. Select both the Cookies and Site Data<\/strong> and the Cached Web Content<\/strong> checkboxes.<\/li>\n\n\n\n
        6. Click the Clear<\/strong> button.<\/li>\n<\/ol>\n\n\n\n
          \n\n\n\n
          \n
          \"\"<\/figure>\n\n\n\n

          Safari<\/h3>\n<\/div>\n\n\n\n

          To learn more about clearing your cache in Safari, visit Apple Support.<\/a><\/p>\n\n\n\n

            \n
          1. In the Safari menu bar, click the Safari <\/strong>option.<\/li>\n\n\n\n
          2. Click the Clear History <\/strong>link.<\/li>\n\n\n\n
          3. In the Clear drop-down menu, select the time range where you want to clear browsing data.<\/li>\n\n\n\n
          4. Click the Clear History <\/strong>button.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

            Clear Your Browser Cache If you see the message below when attempting to access Canvas, please clear your browser cache to resolve the issue. Alternatively, you can also try a different browser. How to Clear Browser Cache for Chrome, Edge, Firefox, & Safari Chrome To learn more about clearing your cache in Google Chrome, visit Google…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","knowledgebase_cat":[514],"class_list":["post-10828","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-canvas-troubleshooting"],"_links":{"self":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/10828","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/comments?post=10828"}],"version-history":[{"count":21,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/10828\/revisions"}],"predecessor-version":[{"id":10888,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/10828\/revisions\/10888"}],"wp:attachment":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/media?parent=10828"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase_cat?post=10828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}