{"id":10836,"date":"2024-10-02T15:50:53","date_gmt":"2024-10-02T22:50:53","guid":{"rendered":"https:\/\/at.csudh.edu\/canvas\/?post_type=knowledgebase&#038;p=10836"},"modified":"2024-10-02T16:05:37","modified_gmt":"2024-10-02T23:05:37","slug":"launch-error-in-canvas-app-ios","status":"publish","type":"knowledgebase","link":"https:\/\/at.csudh.edu\/canvas\/knowledge-base\/troubleshooting\/launch-error-in-canvas-app-ios\/","title":{"rendered":"Launch Error in Canvas App (iOS)"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"435\" src=\"https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2024\/10\/thumbnail_IMG_0042-1024x435.jpg\" alt=\"\" class=\"wp-image-10837\" srcset=\"https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2024\/10\/thumbnail_IMG_0042-1024x435.jpg 1024w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2024\/10\/thumbnail_IMG_0042-300x128.jpg 300w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2024\/10\/thumbnail_IMG_0042-768x326.jpg 768w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2024\/10\/thumbnail_IMG_0042.jpg 1035w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">If you see the error message above when viewing Panopto videos in the Canvas app (iPhone or iPad), follow the steps below to resolve this:<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Open the Settings app on your iOS device<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Navigate to Apps > Canvas<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Turn on the following options for the Canvas app:\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Allow Cross-Website Tracking<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Open external tools in Safari<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"472\" height=\"1024\" src=\"https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2024\/10\/IMG_1972-2-472x1024.png\" alt=\"\" class=\"wp-image-10847\" style=\"width:237px;height:auto\" srcset=\"https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2024\/10\/IMG_1972-2-472x1024.png 472w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2024\/10\/IMG_1972-2-138x300.png 138w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2024\/10\/IMG_1972-2-768x1665.png 768w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2024\/10\/IMG_1972-2-709x1536.png 709w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2024\/10\/IMG_1972-2-945x2048.png 945w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2024\/10\/IMG_1972-2.png 1179w\" sizes=\"auto, (max-width: 472px) 100vw, 472px\" \/><\/figure>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[513],"class_list":["post-10836","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-troubleshooting"],"_links":{"self":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/10836","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/comments?post=10836"}],"version-history":[{"count":11,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/10836\/revisions"}],"predecessor-version":[{"id":10853,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/10836\/revisions\/10853"}],"wp:attachment":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/media?parent=10836"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase_cat?post=10836"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}