{"id":11949,"date":"2025-08-08T15:10:26","date_gmt":"2025-08-08T22:10:26","guid":{"rendered":"https:\/\/at.csudh.edu\/canvas\/?post_type=knowledgebase&#038;p=11949"},"modified":"2025-08-08T15:10:26","modified_gmt":"2025-08-08T22:10:26","slug":"check-lockdown-browser-settings-after-copying-a-course","status":"publish","type":"knowledgebase","link":"https:\/\/at.csudh.edu\/canvas\/knowledge-base\/lockdown-browser\/check-lockdown-browser-settings-after-copying-a-course\/","title":{"rendered":"Check LockDown Browser Settings After Copying a Course"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">When copying a course that includes one or more tests requiring Respondus LockDown Browser, it is important to check the <strong>LockDown Browser Dashboard<\/strong>. Visiting the dashboard updates the test settings and helps prevent student test access issues.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">If the step is skipped, students may see one of the following error messages when trying to begin the LockDown Browser-required test:<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>&#8220;There is a problem with the settings for this exam.&#8221;<\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>&#8220;Error: Problem with Test Options for this Exam.&#8221;<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"740\" height=\"318\" src=\"https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2025\/08\/ldb-student-error-01.png\" alt=\"LockDown Browser error message: &quot;Error: Problem with Test Options for this exam. Solution: Ask your instructor to go to the 'LockDown Browser Dashboard' and use 'Fix It' to correct the settings for this exam.&quot;\" class=\"wp-image-11918\" srcset=\"https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2025\/08\/ldb-student-error-01.png 740w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2025\/08\/ldb-student-error-01-300x129.png 300w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\">To update the settings in the Canvas course:<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Go to the <strong>course menu<\/strong> on the left and click <strong>LockDown Browser<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"275\" height=\"479\" src=\"https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2025\/08\/01-ldb-course-menu.png\" alt=\"Canvas course navigation menu with the cursor pointing to the LockDown Browser link.\" class=\"wp-image-11919\" srcset=\"https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2025\/08\/01-ldb-course-menu.png 275w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2025\/08\/01-ldb-course-menu-172x300.png 172w\" sizes=\"auto, (max-width: 275px) 100vw, 275px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\">The dashboard will load and update the settings for all LockDown Browser-required tests and display a message confirming that the settings have been updated.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"894\" height=\"380\" src=\"https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2025\/08\/02-ldb-dashbord-settings-updated.png\" alt=\"LockDown Browser dashboard showing confirmation message: &quot;Your Settings Have Been Updated! Copied courses require instructors to access the LockDown Browser dashboard before exams can be taken by students.&quot;\" class=\"wp-image-11920\" srcset=\"https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2025\/08\/02-ldb-dashbord-settings-updated.png 894w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2025\/08\/02-ldb-dashbord-settings-updated-300x128.png 300w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2025\/08\/02-ldb-dashbord-settings-updated-768x326.png 768w\" sizes=\"auto, (max-width: 894px) 100vw, 894px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\">Once the message appears, exit the dashboard.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Taking this step will help ensure a smooth <strong>LockDown Browser test-taking experience<\/strong> for students and prevent technical issues when attempting to start the test.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When copying a course that includes one or more tests requiring Respondus LockDown Browser, it is important to check the LockDown Browser Dashboard. Visiting the dashboard updates the test settings and helps prevent student test access issues. If the step is skipped, students may see one of the following error messages when trying to begin&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[499],"class_list":["post-11949","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-lockdown-browser"],"_links":{"self":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/11949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/comments?post=11949"}],"version-history":[{"count":4,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/11949\/revisions"}],"predecessor-version":[{"id":11954,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/11949\/revisions\/11954"}],"wp:attachment":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/media?parent=11949"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase_cat?post=11949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}