{"id":13238,"date":"2026-05-08T15:05:11","date_gmt":"2026-05-08T22:05:11","guid":{"rendered":"https:\/\/at.csudh.edu\/canvas\/?post_type=knowledgebase&#038;p=13238"},"modified":"2026-05-08T15:56:15","modified_gmt":"2026-05-08T22:56:15","slug":"canvas-continuity-guidelines","status":"publish","type":"knowledgebase","link":"https:\/\/at.csudh.edu\/canvas\/knowledge-base\/canvas-at-csudh\/canvas-continuity-guidelines\/","title":{"rendered":"Canvas Continuity Guidelines for Employees"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><span class=\"wp-rich-text-font-awesome-icon wp-font-awesome-icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"comments\" class=\"svg-inline--fa fa-comments \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path fill=\"currentColor\" d=\"M208 352c114.9 0 208-78.8 208-176S322.9 0 208 0S0 78.8 0 176c0 38.6 14.7 74.3 39.6 103.4c-3.5 9.4-8.7 17.7-14.2 24.7c-4.8 6.2-9.7 11-13.3 14.3c-1.8 1.6-3.3 2.9-4.3 3.7c-.5 .4-.9 .7-1.1 .8l-.2 .2s0 0 0 0s0 0 0 0C1 327.2-1.4 334.4 .8 340.9S9.1 352 16 352c21.8 0 43.8-5.6 62.1-12.5c9.2-3.5 17.8-7.4 25.2-11.4C134.1 343.3 169.8 352 208 352zM448 176c0 112.3-99.1 196.9-216.5 207C255.8 457.4 336.4 512 432 512c38.2 0 73.9-8.7 104.7-23.9c7.5 4 16 7.9 25.2 11.4c18.3 6.9 40.3 12.5 62.1 12.5c6.9 0 13.1-4.5 15.2-11.1c2.1-6.6-.2-13.8-5.8-17.9c0 0 0 0 0 0s0 0 0 0l-.2-.2c-.2-.2-.6-.4-1.1-.8c-1-.8-2.5-2-4.3-3.7c-3.6-3.3-8.5-8.1-13.3-14.3c-5.5-7-10.7-15.4-14.2-24.7c24.9-29 39.6-64.7 39.6-103.4c0-92.8-84.9-168.9-192.6-175.5c.4 5.1 .6 10.3 .6 15.5z\"><\/path><\/svg><\/span> <strong>Communicating with Students<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">If Canvas service is interrupted, faculty should communicate with students using the most reliable approved channel available, such as institutional email.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\"><a href=\"https:\/\/csudh.service-now.com\/it?id=kb_article&amp;sys_id=fdf5665047fc47901eb922f3836d4338\" target=\"_blank\" rel=\"noreferrer noopener\">Email rosters can be accessed through the Faculty Center in MyCSUDH<\/a>.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Alternatively, <a href=\"https:\/\/wopi.dropbox.com\/wopi\/files\/oid_77687209106600960\/WOPIServiceId_TP_DROPBOX_PLUS\/WOPIUserId_490721380\/csudh.zoom.us\" target=\"_blank\" rel=\"noreferrer noopener\">Zoom<\/a> can be utilized as a meeting space to facilitate final exams, taking advantage of the share screen to display the exam or using the chat function to distribute and collect exams.\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"wp-rich-text-font-awesome-icon wp-font-awesome-icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"file-import\" class=\"svg-inline--fa fa-file-import \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M128 64c0-35.3 28.7-64 64-64L352 0l0 128c0 17.7 14.3 32 32 32l128 0 0 288c0 35.3-28.7 64-64 64l-256 0c-35.3 0-64-28.7-64-64l0-112 174.1 0-39 39c-9.4 9.4-9.4 24.6 0 33.9s24.6 9.4 33.9 0l80-80c9.4-9.4 9.4-24.6 0-33.9l-80-80c-9.4-9.4-24.6-9.4-33.9 0s-9.4 24.6 0 33.9l39 39L128 288l0-224zm0 224l0 48L24 336c-13.3 0-24-10.7-24-24s10.7-24 24-24l104 0zM512 128l-128 0L384 0 512 128z\"><\/path><\/svg><\/span> <strong>Assignment &amp; Assessment Submission Process<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">If assignments cannot be submitted through Canvas, or assessments cannot be conducted, consider the following approved alternatives:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Institutional email submission<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Distribute materials and <a href=\"https:\/\/csudh.service-now.com\/it?id=kb_article&amp;sys_id=b84543d41b8c915031faec63604bcb20\" target=\"_blank\" rel=\"noreferrer noopener\">create a Dropbox File request<\/a> for exams, papers or large size files such as video, music or images.<\/li>\n\n\n\n<li class=\"has-medium-font-size\"><a href=\"https:\/\/csudh.service-now.com\/it?id=kb_article&amp;sys_id=4851e25847bc47901eb922f3836d43b6\" target=\"_blank\" rel=\"noreferrer noopener\">Create quizzes using Microsoft Forms<\/a><\/li>\n\n\n\n<li class=\"has-medium-font-size\"><a href=\"https:\/\/csudh.service-now.com\/it?id=kb_article&amp;sys_id=08aca25847fc47901eb922f3836d430f\" target=\"_blank\" rel=\"noreferrer noopener\">Create exams using Qualtrics<\/a><\/li>\n\n\n\n<li class=\"has-medium-font-size\">Use in-person paper submission<\/li>\n\n\n\n<li class=\"has-medium-font-size\"><a href=\"https:\/\/community.instructure.com\/en\/kb\/articles\/660693-how-do-i-download-all-student-submissions-for-an-assignment\" target=\"_blank\" rel=\"noreferrer noopener\">How to download all student submissions for an assignment<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Recommended submission protocol:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list has-medium-font-size\">\n<li class=\"has-medium-font-size\">Use a consistent file naming format, such as:<br><em>CourseNumber_Section_LastName_FirstName_Final<\/em><\/li>\n\n\n\n<li class=\"has-medium-font-size\">Require students to submit from their official university email account<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Instruct students to keep copies of sent emails and submitted files<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Suspend or modify late penalties if the outage affects submission ability<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"wp-rich-text-font-awesome-icon wp-font-awesome-icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"medal\" class=\"svg-inline--fa fa-medal \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M4.1 38.2C1.4 34.2 0 29.4 0 24.6C0 11 11 0 24.6 0L133.9 0c11.2 0 21.7 5.9 27.4 15.5l68.5 114.1c-48.2 6.1-91.3 28.6-123.4 61.9L4.1 38.2zm503.7 0L405.6 191.5c-32.1-33.3-75.2-55.8-123.4-61.9L350.7 15.5C356.5 5.9 366.9 0 378.1 0L487.4 0C501 0 512 11 512 24.6c0 4.8-1.4 9.6-4.1 13.6zM80 336a176 176 0 1 1 352 0A176 176 0 1 1 80 336zm184.4-94.9c-3.4-7-13.3-7-16.8 0l-22.4 45.4c-1.4 2.8-4 4.7-7 5.1L168 298.9c-7.7 1.1-10.7 10.5-5.2 16l36.3 35.4c2.2 2.2 3.2 5.2 2.7 8.3l-8.6 49.9c-1.3 7.6 6.7 13.5 13.6 9.9l44.8-23.6c2.7-1.4 6-1.4 8.7 0l44.8 23.6c6.9 3.6 14.9-2.2 13.6-9.9l-8.6-49.9c-.5-3 .5-6.1 2.7-8.3l36.3-35.4c5.6-5.4 2.5-14.8-5.2-16l-50.1-7.3c-3-.4-5.7-2.4-7-5.1l-22.4-45.4z\"><\/path><\/svg><\/span> <strong>Grading Without Canvas<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">If the Canvas gradebook is unavailable, faculty should use only approved sources to reconstruct or access grades.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Previously exported Canvas gradebooks, if available.<\/li>\n\n\n\n<li class=\"has-medium-font-size\"><a href=\"https:\/\/community.instructure.com\/en\/kb\/articles\/660866-how-do-i-export-grades-in-the-gradebook\" target=\"_blank\" rel=\"noreferrer noopener\">How to export grades in the Gradebook<\/a>.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Important Note: Do not store gradebooks on personal, unsecured devices or platforms.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Required practices:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Use a secure, password-protected grade spreadsheet<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Record only necessary information<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Keep a change log for any reconstructed grades<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Note which grades were affected by the outage<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Do not email full grade rosters<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Delete duplicate files from temporary locations according to institutional records-retention and data-security rules<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"wp-rich-text-font-awesome-icon wp-font-awesome-icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"book\" class=\"svg-inline--fa fa-book \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"currentColor\" d=\"M96 0C43 0 0 43 0 96L0 416c0 53 43 96 96 96l288 0 32 0c17.7 0 32-14.3 32-32s-14.3-32-32-32l0-64c17.7 0 32-14.3 32-32l0-320c0-17.7-14.3-32-32-32L384 0 96 0zm0 384l256 0 0 64L96 448c-17.7 0-32-14.3-32-32s14.3-32 32-32zm32-240c0-8.8 7.2-16 16-16l192 0c8.8 0 16 7.2 16 16s-7.2 16-16 16l-192 0c-8.8 0-16-7.2-16-16zm16 48l192 0c8.8 0 16 7.2 16 16s-7.2 16-16 16l-192 0c-8.8 0-16-7.2-16-16s7.2-16 16-16z\"><\/path><\/svg><\/span> <strong>Recordkeeping and Documentation<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Faculty should maintain records of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Student communications.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Revised final exam or assignment instructions.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Submitted student work.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Grading rubrics or modified grading criteria.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Grade calculations.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Extension requests.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Students unable to complete work because of the outage.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Any deviations from the original syllabus or Canvas course design.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">In an emergency, here is <a href=\"https:\/\/community.instructure.com\/en\/kb\/articles\/660734-how-do-i-export-a-canvas-course\" target=\"_blank\" rel=\"noreferrer noopener\">how to export a Canvas course.<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"wp-rich-text-font-awesome-icon wp-font-awesome-icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"cloud-arrow-up\" class=\"svg-inline--fa fa-cloud-arrow-up \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path fill=\"currentColor\" d=\"M144 480C64.5 480 0 415.5 0 336c0-62.8 40.2-116.2 96.2-135.9c-.1-2.7-.2-5.4-.2-8.1c0-88.4 71.6-160 160-160c59.3 0 111 32.2 138.7 80.2C409.9 102 428.3 96 448 96c53 0 96 43 96 96c0 12.2-2.3 23.8-6.4 34.6C596 238.4 640 290.1 640 352c0 70.7-57.3 128-128 128l-368 0zm79-217c-9.4 9.4-9.4 24.6 0 33.9s24.6 9.4 33.9 0l39-39L296 392c0 13.3 10.7 24 24 24s24-10.7 24-24l0-134.1 39 39c9.4 9.4 24.6 9.4 33.9 0s9.4-24.6 0-33.9l-80-80c-9.4-9.4-24.6-9.4-33.9 0l-80 80z\"><\/path><\/svg><\/span> <strong>Submitting Grades<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Final grades should be submitted through the standard process in <strong>myCSUDH<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Log in to <strong>myCSUDH<\/strong>.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Navigate to <strong>Faculty Center<\/strong>.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Select the appropriate course.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Open the <strong>Grade Roster<\/strong> for the class.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Enter grades for each student using the roster grade drop-down menu.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Save frequently while entering grades.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Verify that each student has a grade entered.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Change the roster approval status to <strong>Approved<\/strong> and save.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">If changes are needed after submission, change the approval status back to <strong>Not Reviewed<\/strong>, update the grade, save, and then reapprove the roster.<\/li>\n<\/ol>\n\n\n\n<p class=\"has-medium-font-size\">Once the system has successfully recorded approved grades, a confirmation email will be sent to the faculty email address.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">If you need assistance, please contact <strong>Academic Technology at 310-243-3176<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Communicating with Students If Canvas service is interrupted, faculty should communicate with students using the most reliable approved channel available, such as institutional email. Assignment &amp; Assessment Submission Process If assignments cannot be submitted through Canvas, or assessments cannot be conducted, consider the following approved alternatives: Recommended submission protocol: Grading Without Canvas If the Canvas&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_cat":[483],"class_list":["post-13238","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-canvas-at-csudh"],"_links":{"self":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/13238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/comments?post=13238"}],"version-history":[{"count":11,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/13238\/revisions"}],"predecessor-version":[{"id":13251,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/13238\/revisions\/13251"}],"wp:attachment":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/media?parent=13238"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase_cat?post=13238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}