{"id":7838,"date":"2023-10-26T23:34:40","date_gmt":"2023-10-26T23:34:40","guid":{"rendered":"https:\/\/at.csudh.edu\/canvas\/?post_type=knowledgebase&#038;p=7838"},"modified":"2026-02-04T14:55:46","modified_gmt":"2026-02-04T22:55:46","slug":"canvas-support","status":"publish","type":"knowledgebase","link":"https:\/\/at.csudh.edu\/canvas\/knowledge-base\/canvas-at-csudh\/canvas-support\/","title":{"rendered":"Canvas Support"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>IT Call Center<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">\ud83d\udcde <strong>(310) 243-2500<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">\ud83d\udd52 <strong>Hours of Operation:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\"><strong>Monday\u2013Friday:<\/strong> 8:00 AM \u2013 5:00 PM<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Call Menu Options:<\/strong><\/h3>\n\n\n\n<p class=\"has-medium-font-size\">\ud83d\udd39 <strong>Option #1:<\/strong> ALL Log-in Issues (MyCSUDH, e-mail, Canvas, DUO, etc.)<br>\ud83d\udd39 <strong>Option #2:<\/strong> Canvas &amp; Instructional Technology Issues<br>\ud83d\udd39 <strong>Option #3:<\/strong> Smart Classroom Issues<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Canvas Support<\/h2>\n\n\n\n<p class=\"has-medium-font-size\"><a href=\"https:\/\/csudh.service-now.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Open a support ticket<\/a> with the CSUDH IT Help Desk.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">You can also log in to Canvas and locate the <strong>Help<\/strong> button: <a href=\"https:\/\/canvas.csudh.edu\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/canvas.csudh.edu<\/a><\/p>\n\n\n\n<p class=\"has-medium-font-size\">Select the <strong>Help<\/strong> button, located on the <a href=\"https:\/\/community.canvaslms.com\/t5\/Canvas-Basics-Guide\/How-do-I-use-the-Global-Navigation-Menu\/ta-p\/618767#view-global-navigation-menu\" target=\"_blank\" rel=\"noreferrer noopener\">left-side Global Navigation menu<\/a>. Then, select from one of the support resource items within the menu.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"788\" height=\"1024\" src=\"https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2023\/10\/Screenshot-2025-03-11-at-9.26.29\u202fAM-788x1024.png\" alt=\"\" class=\"wp-image-11220\" style=\"width:389px\" srcset=\"https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2023\/10\/Screenshot-2025-03-11-at-9.26.29\u202fAM-788x1024.png 788w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2023\/10\/Screenshot-2025-03-11-at-9.26.29\u202fAM-231x300.png 231w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2023\/10\/Screenshot-2025-03-11-at-9.26.29\u202fAM-768x997.png 768w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2023\/10\/Screenshot-2025-03-11-at-9.26.29\u202fAM.png 850w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>IT Call Center \ud83d\udcde (310) 243-2500 \ud83d\udd52 Hours of Operation: Call Menu Options: \ud83d\udd39 Option #1: ALL Log-in Issues (MyCSUDH, e-mail, Canvas, DUO, etc.)\ud83d\udd39 Option #2: Canvas &amp; Instructional Technology Issues\ud83d\udd39 Option #3: Smart Classroom Issues Canvas Support Open a support ticket with the CSUDH IT Help Desk. You can also log in to Canvas&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","knowledgebase_cat":[483],"class_list":["post-7838","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-canvas-at-csudh"],"_links":{"self":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/7838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/comments?post=7838"}],"version-history":[{"count":35,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/7838\/revisions"}],"predecessor-version":[{"id":12670,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/7838\/revisions\/12670"}],"wp:attachment":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/media?parent=7838"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase_cat?post=7838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}