{"id":8033,"date":"2023-11-01T10:36:19","date_gmt":"2023-11-01T17:36:19","guid":{"rendered":"https:\/\/at.csudh.edu\/canvas\/?post_type=knowledgebase&#038;p=8033"},"modified":"2023-11-09T16:14:05","modified_gmt":"2023-11-09T23:14:05","slug":"blank-page-when-opening-lockdown-browser","status":"publish","type":"knowledgebase","link":"https:\/\/at.csudh.edu\/canvas\/knowledge-base\/rldb-troubleshooting\/blank-page-when-opening-lockdown-browser\/","title":{"rendered":"Blank Page When Opening LockDown Browser"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">When opening LockDown Browser, the browser will display the CSUDH Authentication Service page for Canvas <a href=\"https:\/\/canvas.csudh.edu\" target=\"_blank\" rel=\"noreferrer noopener\">(canvas.csudh.edu)<\/a>. If the page does not load and displays a blank page, the computer is blocking access to Respondus servers.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Temporarily disable or shut down anti-virus and firewall software on your computer and reopen LockDown Browser. LockDown Browser will load Canvas. Sign in and take the test.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">After taking and finishing the test, enable anti-virus and firewall software.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When opening LockDown Browser, the browser will display the CSUDH Authentication Service page for Canvas (canvas.csudh.edu). If the page does not load and displays a blank page, the computer is blocking access to Respondus servers. Temporarily disable or shut down anti-virus and firewall software on your computer and reopen LockDown Browser. LockDown Browser will load&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","knowledgebase_cat":[502],"class_list":["post-8033","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-rldb-troubleshooting"],"_links":{"self":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/8033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/comments?post=8033"}],"version-history":[{"count":3,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/8033\/revisions"}],"predecessor-version":[{"id":8846,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/8033\/revisions\/8846"}],"wp:attachment":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/media?parent=8033"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase_cat?post=8033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}