{"id":8035,"date":"2023-11-01T10:37:35","date_gmt":"2023-11-01T17:37:35","guid":{"rendered":"https:\/\/at.csudh.edu\/canvas\/?post_type=knowledgebase&#038;p=8035"},"modified":"2024-12-12T15:39:29","modified_gmt":"2024-12-12T23:39:29","slug":"cannot-install-extension-you-do-not-have-access-to-this-service-chromebook","status":"publish","type":"knowledgebase","link":"https:\/\/at.csudh.edu\/canvas\/knowledge-base\/rldb-troubleshooting\/cannot-install-extension-you-do-not-have-access-to-this-service-chromebook\/","title":{"rendered":"Cannot Install Extension \u2013 \u201cYou do not have access to this service.\u201d (Chromebook)"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">Do you see this error message when trying to <a href=\"https:\/\/at.csudh.edu\/canvas\/?knowledgebase=install-lockdown-browser-for-chromebook\" data-type=\"link\" data-id=\"https:\/\/at.csudh.edu\/canvas\/?docs=respondus-lockdown-browser\/troubleshooting\/install-lockdown-browser-for-chromebook\" target=\"_blank\" rel=\"noreferrer noopener\">install the LockDown Browser extension on a Chromebook<\/a>?<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\" id=\"block-724acdb4-a3a3-4192-b7aa-48da1064ec79\">\u201cWe are sorry, but you do not have access to this service. Please contact your Organization Administrator for access.\u201d<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"133\" src=\"https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2023\/11\/image-58-1024x133.png\" alt=\"Chrome browser displays the following error message: &quot;We are sorry, but you do not have access to this service. Please contact your Organization Administrator for access.&quot;\" class=\"wp-image-10932\" srcset=\"https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2023\/11\/image-58-1024x133.png 1024w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2023\/11\/image-58-300x39.png 300w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2023\/11\/image-58-768x100.png 768w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2023\/11\/image-58-1536x200.png 1536w, https:\/\/at.csudh.edu\/canvas\/wp-content\/uploads\/2023\/11\/image-58.png 1918w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\">This message displays when a Chromebook is signed in with a Toromail email address.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">To fix it, do the following:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Log out of the Chromebook.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Sign in using a personal email (not a student email).<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Try <a href=\"https:\/\/at.csudh.edu\/canvas\/?knowledgebase=install-lockdown-browser-for-chromebook\" data-type=\"link\" data-id=\"https:\/\/at.csudh.edu\/canvas\/?knowledgebase=install-lockdown-browser-for-chromebook\" target=\"_blank\" rel=\"noreferrer noopener\">installing the extension again<\/a>.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do you see this error message when trying to install the LockDown Browser extension on a Chromebook? \u201cWe are sorry, but you do not have access to this service. Please contact your Organization Administrator for access.\u201d This message displays when a Chromebook is signed in with a Toromail email address. To fix it, do the&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","knowledgebase_cat":[502],"class_list":["post-8035","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-rldb-troubleshooting"],"_links":{"self":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/8035","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/comments?post=8035"}],"version-history":[{"count":19,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/8035\/revisions"}],"predecessor-version":[{"id":11135,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase\/8035\/revisions\/11135"}],"wp:attachment":[{"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/media?parent=8035"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/at.csudh.edu\/canvas\/wp-json\/wp\/v2\/knowledgebase_cat?post=8035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}