If students are reporting the “password is incorrect” issue (Figure 1) when attempting to start a test in LockDown Browser, please do the following steps below. This workaround will allow students to take their test with LockDown Browser.
Step 1: Locate the test in your course and click the chevron
Step 2: When the menu appears, select Edit the Test Options
Step 3: In the test options page, append the test’s name with additional characters. We recommend adding “Fall_2020_” to the test name.
Step 4: Click Submit to save the changes (not pictured).
Step 5: Next, go to Course Tools > Respondus LockDown Browser
Step 6: In the Respondus LockDown Browser dashboard, locate the test and click Fix It
After finishing the adjustments, have students go back to the test with LockDown Browser to try again.