If you receive the above error, it indicates that the course is not known to our servers. This most typically occurs when a course gets copied, but the instructor does not open the LockDown Browser Dashboard tool for the new course before students start taking exams.
This action of opening the LockDown Browser Dashboard makes the course known to the Respondus servers, and activates any LockDown Browser specific settings in quizzes.
Fix
The instructor should perform this action for the course in question, and additionally make sure that no error shows up for any of the quizzes. If any errors do show up, simply click the “fix it” button to correct the problem.
After the instructor opens the LockDown Browser Dashboard for the course, students should then try again to take the exam.
When using one of the Canvas features such as Discussions and Assignments, open the Rich Content Editor.
Note: The Rich Content Editor supports keyboard shortcuts. To view the Keyboard Shortcuts menu, click the Keyboard icon or press ALT+F8 (PC keyboard) or Option+F8 (Mac keyboard).
Insert External Link
To embed a URL in the discussion reply, click the Link icon [1] and select the External Links option [2].
Note: You can also insert a link using the Insert menu options [3].
Insert URL
Enter the video link in the Link field [1]. Then click the Done button [2].
Click the Tools link [1]. Click the Apps link [2].
If you have previously inserted a YouTube video through the apps, you can select the YouTube app option from the Recently Used list [3]. If the YouTube app is not listed, view all apps by clicking the View All link [4].
You can also add a linked YouTube video by clicking the Apps icon [1], then selecting the YouTube app link [2] or the View All link [3].
Note: To view the Apps icon, you may have to click the Options icon [4].
Open YouTube
Click the YouTube link [1].
You can also filter menu options using the Search field [2].
Search Videos
Enter a search term in the Search field [1]. Then press Return (Mac) or Enter (PC) on your keyboard.
To view more information about a search option, click the video name [2].
Embed Video
To embed the video in the Rich Content Editor, click the Embed button [1].
To manage the video embed options, click the Embed drop-down menu [2]. You can select to embed a video hyperlink [3], or you can select to embed a small, medium, or large version of the video in the Rich Content Editor [4].
View Embedded Video
View the embedded video in the Rich Content Editor.
Save Changes
Click the Save button to save any changes made in the Rich Content Editor.
Notes:
The assignment, discussion, pages, and quizzes details pages display a Save & Publish button.
The Syllabus page displays an Update Syllabus button.
Discussion replies display a Reply button.
View Content
To view the embedded video, click the Play icon [1].
To view the linked video in a new browser tab, click the video link [2]. To expand the linked video to view in Canvas, click the Play icon [3].
Need to see which students have viewed your videos? Panopto makes it simple to view analytics and statistics. Just click on the Stats button for each video.
From your library, click the three-dot menu > Stats
From the video player, click the Stats button
An overview of the session data will appear
Need more info on viewing statistics? View this page.
Below is information about using LockDown Browser for Canvas Classic or New Quizzes. Please review this information after downloading and installing LockDown Browser on your device.
If you need to know whether your course is using a Classic Quiz or a New Quiz with LockDown Browser, please contact your course instructor.
Introduction to LockDown Browser for Students
LockDown Browser for Mac or Windows Computers
Please see the following PDF quick start guides for information on using LockDown Browser.
If you plan to use LockDown Browser for a quiz or test, please provide students a link to the student quick start guide. The guide provides information on starting a test that requires LockDown Browser.
Below are links to the LockDown Browser Quick Start Guides for Canvas Classic Quizzes and New Quizzes.
If you see the message below when attempting to access Canvas, please clear your browser cache to resolve the issue. Alternatively, you can also try a different browser.
How to Clear Browser Cache for Chrome, Edge, Firefox, & Safari
Chrome
To learn more about clearing your cache in Google Chrome, visit Google Support.
In the Chrome browser toolbar, click the More menu icon.
Select the Clear browsing data link.
In the data drop-down menu, select the time range where you want to clear browsing data.
Select the Cookies and other site data and Cached images and files checkboxes.
Click the Cleardata button.
Chrome – Clearing Canvas Cookies Only
Chrome also offers users a way to delete cookies for a single website such as Canvas:
In the Chrome browser toolbar, click the More menu icon.
Click the Settings link.
Click the Privacy and security Third-party cookies option.
Click the See all site data and permissions link.
At the top right, search for instructure.com or the name of your institution’s URL.
To the right of the site name, click the Delete icon.
To confirm, click the Delete button.
Edge
To learn more about clearing your cache in Edge, visit Microsoft Support.
In the Edge menu bar, click the Settings icon.
Select Privacy, Search and Services link.
Click the Choose What to Clear button.
Choose the types of data or files you want to remove. Select the Cookies and other site data and Cached images and files checkboxes.
Click the Clear Now button.
Firefox
To learn more about clearing your cache in Firefox, visit Firefox Support.
In the Firefox menu bar, click the Firefox menu icon.
Select the Settings link.
Click the Privacy & Security tab.
In the Cookies and Site Data section, click the Clear Data… button.
Select both the Cookies and Site Data and the Cached Web Content checkboxes.
Click the Clear button.
Safari
To learn more about clearing your cache in Safari, visit Apple Support.
In the Safari menu bar, click the Safari option.
Click the Clear History link.
In the Clear drop-down menu, select the time range where you want to clear browsing data.
Once a semester ends, courses for that semester are removed from the Dashboard. To access previous courses, log into Canvas and go to Courses > All Courses > Past Enrollments.
