Launch Error in Canvas App (iOS)

116 October 2, 2024

If you see the error message above when viewing Panopto videos in the Canvas app (iPhone or iPad), follow the steps below to resolve this:

  1. Open the Settings app on your iOS device
  2. Navigate to Apps > Canvas
  3. Turn on the following options for the Canvas app:
    • Allow Cross-Website Tracking
    • Open external tools in Safari