Zoom Unauthorized Error

Firefox icon

Firefox Users: If you receive the error message below when attempting to launch Zoom in Canvas, turn off Enhanced Tracking Protection.

Zoom unauthorized error message in Canvas

How to Turn Off Enhanced Tracking Protection

1) Click the icon on the left of the address bar & locate Enhanced Tracking Protection.

Browser window showing the CSUDH Canvas site with Enhanced Tracking Protection turned off for this site in the Firefox security settings pop-up.

2) Click the switch to turn off Enhanced Tracking Protection.

Browser window showing the CSUDH Canvas site with Enhanced Tracking Protection turned off for this site in the Firefox security settings pop-up.