Tag: zoom troubleshooting

Unable to sign up with your email address

If you receive the following message when trying to sign into Zoom:

Unable to sign up with your email address because your email address ends with @toromail.csudh.edu, you must contact your organization's Zoom account admin to create a Zoom account or sign up with a different email address.

Try this:

  1. Visit https://zoom.us/signin
  2. Select SSO under “Or sign in with”
  3. Enter csudh under Company Domain so it reads csudh.zoom.us
  4. Click Continue and log in with your CSUDH credentials

If you are still unable to sign in, please create an IT Help Desk ticket.

This meeting is for authorized attendees only

If you are attempting to join a Zoom meeting and see the following message below, click Sign in to Join to sign in with your CSUDH Zoom account.


The Zoom desktop app will display the Sign In window. Select Sign In with SSO.

At the next window, enter CSUDH in the company domain textbox and click Continue.

A browser will open and display the CSUDH Authentication Service page (SSO). Enter your username and password and click Login to finish the sign in process.

Watch this short video on the Zoom desktop app sign in process (1:14):